This service should be billed by Go and include a comprehensive business continuity plan to ensure that every step of the recovery process has been planned and tested. Tip: If you host your customers` data, you should see StorageCraft HeadStart recovery. It allows you to create standby VM with your customer`s replicated data. If not, watch out for StorageCraft Cloud Services Cloud Premium. You must have clearly defined service level and service agreements so that you not only have reasonable expectations about your service levels, but also set clear limits on your liability. Let`s start by dividing your services into logical components that can be sold and modulated by customer. I like to think of layers being created, which can be graduated individually or linked to other layers as bundled service offerings. You start with the number one, then, as after the recovery goals, requirements, risk tolerance and, of course, the budget of each client, put a layer on an additional service. This way, you can write a single terms of use contract, then add separate service level agreements by service (later).
Most people don`t understand that recovery almost always takes longer than backups — and in many cases much longer. Recovering a damaged 100GB exchange memory, z.B. even if you have the last copy and that copy is present on the disk, will take some time. In addition, there will be additional time to reproduce transaction records to update the security of the environment by email. This is also the result of expectations and priorities, but understanding restoration times requires special clarification as part of a storage service agreement. The “assist window” refers to the period during which a service function or compatibility with a separate product or service is supported. Offsite backups can be billed monthly, either by monitored replication destination (for customers who secure in other sites), or pro/GO for those who secure a cloud service like your data center or computer storage services. Tip: Offer regular tests for the restoration of offsite backups as part of this service. Learn more about how StorageCraft`s ImageReady tool can help you automate this test.
An agreement on safeguarding data on the Service Level Agreement (SLA) is often a verbal communication between computer scientists and the entire business community. But it is dangerous not to have backup SLAs as documents written with buy-in management. Without the written obligation, there is a grey area and, in my experience, when there is a grey area, computer science often loses.